Refund policy

RETURN AND REFUND POLICY

We hope you love your Grace in Motion order. Because our boutique carries both regular apparel and products made especially for you, return eligibility depends on the type of item purchased.

ELIGIBLE BOUTIQUE APPAREL

Eligible unworn boutique apparel may be returned when:

• A return request is submitted within 7 days of the tracking status showing delivered
• The item is unworn, unwashed, and free from odors, makeup, deodorant, pet hair, or other signs of use
• All original tags remain attached
• The item is returned in its original clear garment packaging with its SKU label
• The approved return is shipped back within 7 days after return instructions are provided

We do not offer direct exchanges. If you need a different size or color, you may return an eligible item and place a new order.

MADE-TO-ORDER PRODUCTS

Products identified as made-to-order or printed especially for you are created after your order is placed. For this reason, we cannot accept returns, exchanges, or refunds for selecting the wrong size or color, changing your mind, or other buyer-remorse reasons.

Please review all product photos, descriptions, color choices, and sizing information carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, contains a manufacturing defect, or is different from what you ordered, please contact us through our Contact page within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs showing the entire item and the problem
• A photograph of the packaging and shipping label, when applicable

If the claim is approved, we will arrange an appropriate replacement or refund at no additional cost.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect:

• Made-to-order or custom-printed merchandise
• Bodysuits
• Swimwear
• Intimates or lingerie
• Jewelry
• Beauty products
• Face coverings
• Gift cards
• Items marked final sale

RETURN SHIPPING AND ORIGINAL SHIPPING COSTS

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping and handling charges are nonrefundable.

Please do not send a return without first contacting Grace in Motion and receiving return instructions. Unauthorized returns may be refused.

REFUNDS

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 5–7 business days for return processing. Your bank or card issuer may require additional time to post the refund.

ORDER CANCELLATIONS

Please contact us immediately if you need to cancel an order. We will try to help, but cancellation is not guaranteed. Once an order enters processing or production, it cannot be canceled.

Last updated: August 23, 2026